If you have a concern with an order you receive, please reach out and will work to make it right the best way we can. Depending on the reason for the return, there may be a 15% restocking fee, plus the return shipping cost. All older bottles (5+ years for whites and 10+ years for reds) are sold as-is. We make every effort to describe each bottle accurately and deliver it as described. If you bottle arrives in a different condition than we described and/or represented in photos, please let us know. If it arrives visually accurate to what was described, the wine inside is beyond our control and is one of the acknowledged risk of buying aged wines.